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Data Privacy Policy

Republic Act No. 10173 — Data Privacy Act of 2012

In accordance with the Data Privacy Act of 2012 (RA 10173), Sulu State University is committed to protecting all personal data shared through this Feedback System.

RA 10173 — Data Privacy Act RA 11032 — EODB Law RA 9485 — Anti-Red Tape Act

1 Information We Collect

Through the SSU Serbisyo Feedback System, we may collect:

Name and email (optional)
Respondent type, office visited, and service availed
Satisfaction ratings, comments, and submission date/time

2 Purpose of Data Collection

Assess and improve SSU office services
Comply with ARTA and EODB requirements
Track feedback resolution and generate quality reports

3 Data Confidentiality

Handled confidentially within SSU's secure systems
Accessed only by authorized personnel
Never sold or shared with third parties for commercial use

4 Data Retention

Feedback data is retained for three (3) years, then anonymized or deleted per SSU's records retention schedule.

5 Your Rights

Access your personal data

Correct inaccurate data

Erasure where allowed by law

Portability of your data

Object to processing

Feedback and Redress Mechanism

RA 9485 — Anti-Red Tape Act | RA 11032 — EODB Law

Sulu State University is committed to providing quality service to every student, parent, and stakeholder. The following mechanism ensures your feedback and concerns are properly received, processed, and acted upon.

1 How to Send Feedback

Accomplish the feedback form available at various offices of Sulu State University. Clientele shall send their feedback at the designated drop box for customer satisfaction survey forms in front of the frontline services office.

2 How Feedbacks are Processed

The Client Satisfaction Measurement Survey forms are collected, interpreted, and summarized by the Officer-In-Charge under the ARTA Committee. Results are submitted to the committee for dissemination, then transmitted to the Office of the President and Quality Assurance Office.

3 How to File a Complaint

Fill the prescribed complaint form and drop it in the designated box with your full name, address, incident details, and evidence. The Complaint Officer processes it and communicates with the ARTA committee for proper action.

RA 9485 — Anti-Red Tape Act RA 11032 — EODB Law CSC — Civil Service Commission

SERVICE QUALITY DIMENSIONS	Strongly Agree	Agree	Neither Agree or Disagree	Disagree	Strongly Disagree	N/A
SQD0 I am satisfied with the service that I availed.						N/A
SQD1 I spent a reasonable amount of time for my transaction.						N/A
SQD2 The office followed the transaction requirements and steps based on the information provided.						N/A
SQD3 The steps (including payment) I needed to do for my transaction were easy to follow.						N/A
SQD4 I easily found information about my transaction from the office or its website.						N/A
SQD5 The fees I paid for my transactions were fair and appropriate. (If service was free, please select N/A)						N/A
SQD6 I feel the office was fair to everyone, or "walang palakasan" during my transaction.						N/A
SQD7 The staff treated me with courtesy and provided helpful assistance when needed.						N/A
SQD8 I received the service I needed from the government office, or if my request was denied, the reason was clearly explained to me.						N/A

SSU Serbisyo

Client Satisfaction Survey

Step 1: Select Office & Agree

Step 2: Personal Information

Step 3: Citizen's Charter Questions

Step 4: Client Satisfaction Survey

Step 5: Comments & Submission

Quick Review